Client Control: Strategies for Managing Challenging Client Behavior in Legal Practice

Published by Consumer Attorneys of California and Virginia Trial Lawyers Association

Registration

Schedule:

Thursday, July 30, 2015

3PM EASTERN

(12:00 PT / 2:00 CT / 1:00 MT )

Duration: 75 minutes

  • $99 for Association Member
  • $129 for Non-Member

Registration Closed

This program is not accepting registrations at this time.

Click here to order the CD recording.

Already Registered?

Refer to confirmation e-mail for connection instructions.

Click here to order past webinar recordings available on CD.

Summary

Unpredictable, irrational, and impulsive behaviors from clients lead to significant practical challenges for legal practice. The consequences often include attorney burnout, increased liability, and hours spent on non-billable client management tasks. This presentation offers psychological explanations for understanding problematic client behaviors, including unrealistic expectations, oscillating between loving and hating one's attorney, difficulty comprehending complex legal issues, and an inability to follow attorney direction at critical moments. By drawing on the psychological literature on cognitive functioning, personality, trauma, and relationship patterns, it will review well informed strategies to manage challenging client interactions and effectively screen potential clients.


Presenters

Teo Ernst, Psy.D., QME
Dr. Teo Ernst is a clinical and forensic psychologist who specializes in the evaluation of psychological trauma in civil and criminal proceedings. He is an Assistant Clinical Professor in the UCSF Department of Psychiatry, a Qualified Medical Evaluator for the State of California Workers Compensation System, and a past forensic evaluator at the San Francisco VA Medical Center where he evaluated veterans alleging psychiatric injuries due to military trauma. In his clinical practice, he...More

Program Agenda

5 Minutes - Introduction
60 Minutes - Presentation
10 Minutes - Live Q&A with the Speaker

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Registration

Schedule:

Thursday, July 30, 2015

3PM EASTERN

(12:00 PT / 2:00 CT / 1:00 MT )

Duration: 75 minutes

  • $99 for Association Member
  • $129 for Non-Member

Registration Closed

This program is not accepting registrations at this time.

Click here to order the CD recording.

Already Registered?

Refer to confirmation e-mail for connection instructions.

Click here to order past webinar recordings available on CD.

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